FREQUENTLY ASKED QUESTIONS
By making a purchase online, in person or by telephone with Excellent Électro you agree to the terms of sale and to be bound by the conditions below.
We stand out by offering a one-year warranty on parts and labor, while most of our competitors typically provide warranties of only 3 or 6 months. This distinction arises from the fact that our products are carefully refurbished, with new mechanical parts used in repairs.
All products have cosmetic defects and/or missing parts so are sold as seen. All sales are final (no refunds). All items come with a 12 month warranty (with exclusions see below)
Refrigerator: All water and ice machines are not covered by warranty and no verification is done so no confirmation that it works. No service or exchange request will be accepted for a water or ice machine that is not functional.
Washer Dryer Dishwasher : Hoses, stacking kit and dishwasher installation kit are not included with the products. No installation or uninstallation is available
Delivery and Damages : We do our best when delivering products to reduce damage. It may happen that an item is damaged during delivery. It is very important to inspect the item upon receipt. If you accept the product upon delivery, no claim or compensation can be requested and will not be accepted by Excellent Électro later. You must notify the delivery people and they will take photos and contact their superiors immediately.
We do delivery in Montreal, Laval and Sherbrooke regions. You will receive a message on your phone the day before your delivery indicating your delivery position. The same day the delivery people will contact you 30 minutes before your delivery. In the event that you are absent at this time, delivery and administration fees will be applicable.